The Customer’s View Motivates Us to Take Action
First in a series
It was mid-afternoon on a Wednesday when a potential National Millwork customer called their National Lumber representative for six windows that are not stocked items. In the customer’s view this was a critical situation—they needed those six windows quickly.
At approximately 3:00pm Wednesday, National Lumber sales representative Paul Esposito called National Millwork requesting that six non-stock vinyl windows be delivered as quickly as possible to a customer in the Worcester market.
A typical window order requires a one week lead time going through the normal ordering process with our manufacturing partner, United Window & Door. However, this situation called for stepping outside of the typical ordering process to provide a higher level of customer service.