The Customer’s View Motivates Us to Take Action

National Millwork - Millwork's View

The Customer’s View Motivates Us to Take Action
First in a series

The Challenge
It was mid-afternoon on a Wednesday when a potential National Millwork customer called their National Lumber representative for six windows that are not stocked items.  In the customer’s view this was a critical situation—they needed those six windows quickly.

The Solution
At approximately 3:00pm Wednesday, National Lumber sales representative Paul Esposito called National Millwork requesting that six non-stock vinyl windows be delivered as quickly as possible to a customer in the Worcester market.

A typical window order requires a one week lead time going through the normal ordering process with our manufacturing partner, United Window & Door.  However, this situation called for stepping outside of the typical ordering process to provide a higher level of customer service.

Click here to finish reading the article and find the solution on the National Millwork website.

If you have a millwork project to discuss, contact Bob Nickerson, Sales Manager of National Millwork at 508-261-MILL [6455] or email You can also learn more about the quality brands of doors and windows that National Millwork carries on our website (

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