National Lumber's Blog

The Customer’s View Motivates Us to Take Action
First in a series

The Challenge
It was mid-afternoon on a Wednesday when a potential National Millwork customer called their National Lumber representative for six windows that are not stocked items.  In the customer’s view this was a critical situation—they needed those six windows quickly.

The Solution
At approximately 3:00pm Wednesday, National Lumber sales representative Paul Esposito called National Millwork requesting that six non-stock vinyl windows be delivered as quickly as possible to a customer in the Worcester market.

A typical window order requires a one week lead time going through the normal ordering process with our manufacturing partner, United Window & Door.  However, this situation called for stepping outside of the typical ordering process to provide a higher level of customer service.

Click here to finish reading the article and find the solution on the National Millwork website.