Posts Tagged 'Shawn McCadden'

Shawn McCadden Encourages Training

“Who is looking out for you and are you looking out for your customers?”
by Shawn McCadden

The world of remodeling and building is evolving, changing and getting more complicated by the minute these days. Contractors, just to name a few areas, need to stay on top of the latest building code requirements, government regulations, products and building science.  Contractors need this information to protect their businesses from liabilities that could arise out of deficiencies or a lack of knowledge in any of these areas.  Here is another thing to think about.  Even if you are up to speed in these areas, what else do you need to know to attract and keep the right customers for your business?  Just as business owners and managers need the right information to make good decisions and do their jobs with confidence, consumers also need the right information so they can make good decisions and build or remodel with confidence.

It has been my experience that a certain few material suppliers, National Lumber being one, have recognized these needs for both the contractor and the consumer.   These suppliers have seen the mutually beneficial advantage of providing education as a way to help both contractors and consumers.  By educating their contractor customers with the right information in the right ways, not only does the supplier increase their potential to grow their own business, but that same education can help the contractor better educate their prospects in ways that help turn them into customers.

Smart building product suppliers are starting to see the advantage of “out-teaching their completion”.  By offering valuable education to their customers they stand out as a helpful, trustworthy and different than other suppliers.  As a natural consequence of doing so they are also building relationships.  This same tactic can also work for contractors.  Recent research indicates that consumers spend about two thirds of the total time they invest in researching a purchase before they are ready to speak with a sales person and make a decision.   Understanding this new reality, smart contractors are providing consumer education as a way to attract and impress prospects during these first two thirds of their process.  Then, when the consumer is ready to meet with a salesperson to finalize their decision making process and choose a contractor, these contractors stand out as a knowledgeable and reliable source to do business with.  Again, as a natural consequence, they are also building relationships.

There are many ways you can take what you learn at educational events and share the information with your clients and prospects.  National Lumber already has several such events listed on their web site.  The upcoming “Navigating the Road to Green Building” seminar being offered by National Lumber could be one of those events if you are or want to get involved in the green building market.  The list of speakers is impressive and I know my fellow NARI Members Dan Glickman and Andrea Goldman are both very knowledgeable and experienced.  If you attend, you could take what you learn and share it through your marketing pieces, on your web site, in blogs, at consumer seminars and or at sales calls.  Remember, try to make the information available in places prospects will find it during that first two thirds of their buying and decision making process.  If you do it right several things will happen.   You will peak their curiosity about your business. You will have already started building their trust and confidence in you.  And, most importantly, you will increase the odds they will call you to discuss their project.

Shawn McCadden is one of the most prominent figures in the remodeling industry. He speaks frequently at industry conferences and trade events, consults with remodeling companies and the supply chain, blogs, and writes an award winning monthly column for Remodeling magazine.  Shawn is one of the Remodeling industry’s leading authorities on the new EPA RRP rule.  Visit him at Visit his RRPedia Blog to find and share “contractor friendly” and timely information about the RRP rule.

Major EPA RRP Amendments: Opt-Out Provision Taken Away & Possible Dust Wipe Testing

Shawn McCadden has urgent updates about the EPA RRP lead rule in the latest EM-NARI newsletter. The opt-out provision that allowed homeowners to choose whether or not to abide by the RRP lead rule standards has been taken away. After July 6th, 2010, contractors and homeowners will no longer be allowed to opt out of the law. This means that all work that is not complete before that date will have to conform to the new rules, no matter what.

Also, there is a proposed amendment for mandatory dust wipe testing. Shawn writes:

If dust wipe testing is added to the rule, it will dramatically change the remodeling process, as the wipes would be sent out to a lab for testing and the work area would need to remain off limits to the homeowners until the testing proves negative for lead dust. The renovator would also be responsible to keep re-cleaning the work area until the testing passes muster.

Shawn is, however, pleased with the Massachusetts version of the EPA rule. It requires more, but is more clearly defined, and many of the new requirements were already OSHA regulations.

You can read more about this important development and more on page 9 of the EM-NARI newsletter here: May 2010 (PDF)

A little more about Shawn:

Shawn McCadden founded, operated, and sold a successful design/build company. A co-founder of the Residential Design/Build Institute and former director of education for a national K&B remodeling franchise, Shawn speaks at industry events and consults with remodeling companies. He is one of the industry’s leading experts on the EPA RRP Rule and how it affects remodelers and the supply chain.

You can visit his site at, or email him at

Shawn McCadden Update on the EPA RRP Rule

Shawn McCadden has an update on his website about the Massachusetts Department of Safety’s implementation of the new EPA RRP rule. You can read it here: Status of MA Taking Over Administration of the EPA RRP Rule.

Shawn McCadden: EPA RRP Predictions

Shawn McCadden just posted a blog last night about his predictions for how the new EPA RRP rules will impact homeowners, contractors, and building suppliers. It’s a great read.

RRP Predictions: Dazed and Confused at Home and in the Lumberyard

Comprehensive Summary of EPA RRP Issues

Shawn McCadden has an excellent EPA RRP summary for remodelers page on his website. It’s comprehensive and should prove to be quite a valuable resource. He makes very clear that this is a time for the industry to really step up and use this new rule to encourage investments in staff and training that should in the end benefit everyone.

Read it here:

Shawn McCadden and NARI Seek Answers from the EPA

The renowned remodeling expert Shawn McCadden now has a section of his website dedicated to the EPA RRP situation. McCadden, Greg Antonioli of Out of the Woods Carpentry, and Mark Paskell of the Contractor Coaching Partnership are awaiting the EPA’s response to their questions. Be sure to visit the “News and Past Events” page on his website ( to keep up with the latest developments.

You can see his first post here: Eastern MA NARI Chapter tries to get their questions about the RRP answered by the EPA

The Proof is in the Paperwork

With the new EPA RRP rules coming into effect in just a month, nationally renowned remodeling expert Shawn McCadden has written a relevant blog post on Hanley Wood Remodeling’s website detailing how the new rules will be enforced. Remodelers should be aware that the EPA will be tracking compliance through the required documentation. Don’t expect them to drop by the jobsite, but have your paperwork ready at the office!

Check it out here: “The Consultant Who Cried Wolf

(Thanks to LeahThayer on Twitter for the heads-up)

Remodeling Expert Shawn McCadden’s Blog

Remodeling expert blogger Shawn McCadden discusses the new lead paint regulations in his latest post for Remodeling Magazine. It’s called “Getting the Lead Out: You or Them

Be sure to check out his other posts, too. Shawn writes some good stuff! He also has the RRPedia blog on his own website:

National Lumber

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